When refunds apply, how cancellations work, and how to reach us if something isn't right.
Last updated: August 25, 2026
This Refund Policy applies to purchases of licenses to the SentinelLabeler software (the "Software") made through our website and our payment processor. In this policy, "we", "us", and "our" mean Sentinel Core Vision, a sole proprietorship.
Our goal is simple: we want you to have a good experience with the Software, and we would like the chance to fix problems before you ask for your money back. If the Software will not run for you, or something about your purchase is not right, please reach out to us first at support@sentinelcorevision.com. In many cases a short bit of troubleshooting resolves the issue quickly. Where a refund is appropriate under this policy, we will process it fairly and without unnecessary hassle. Nothing in this policy is intended to reduce any mandatory consumer rights you may have where you live.
SentinelLabeler is digital content, and a license key is delivered to you electronically, typically within moments of a successful purchase. Your key looks like SNL-XXXX-XXXX-XXXX-XXXX and activates the Software on a limited number of machines. Because the license is delivered and made available for use immediately, a purchase generally cannot be "returned" in the way a physical product can once it has been delivered, downloaded, or activated.
Depending on where you live, statutory rules for digital content may apply — for example, a cooling-off or withdrawal period for consumers in certain regions. Those rules can end early once supply of the digital content begins with your consent. If you are entitled to a statutory right of this kind, this policy does not take it away; the voluntary refund window described below is offered in addition to any rights the law gives you.
Beyond any statutory rights, we offer a short good-faith refund window of 3 days from the date of purchase. Within that window, we will consider a refund where:
To make use of this window, please contact us and describe the issue before requesting a refund, so we have a fair chance to help. Requests made after the 3-day window can still be reviewed, but approval is at our discretion and outside the scope of this voluntary promise. We look at each request in good faith and on its facts.
Every situation is a little different, and we review requests individually. The lists below describe how we generally think about eligibility.
Generally eligible:
Generally not eligible:
SentinelLabeler is a recurring (subscription) plan. You can cancel at any time from your account page to stop future renewals. Cancelling turns off the next automatic charge; it does not, by itself, trigger a refund of the period you have already paid for.
When you cancel, you keep access for the remainder of your current paid period, and your plan simply does not renew after that. On a lapse, already-labeled datasets and exports on your own machine remain accessible — only the paid workflow features gate off. As a general rule we do not provide partial refunds for the unused portion of a period that has already begun, except where required by law or where the good-faith window in Section 3 applies. If you believe you were charged for a renewal in error, contact us and we will look into it.
If something is wrong with your purchase, please ask us first. We can almost always resolve an issue faster and more directly than a bank or card dispute, and contacting us keeps your license in good standing while we work it out.
Opening a chargeback or payment dispute without contacting us first may result in the associated license being suspended while the dispute is reviewed. Filing chargebacks in bad faith is abusive and may lead to suspension or termination of your license, consistent with our Terms of Service. We would much rather talk it through, so please reach out before starting a dispute.
To request a refund, email support@sentinelcorevision.com from the email address you used at checkout, and include:
Approved refunds are returned to the original payment method used for the purchase, through our payment processor (Stripe). We are generally not able to send a refund to a different card, account, or method than the one originally charged.
Once we approve and submit a refund, it is typically processed on our side promptly. How quickly it appears on your statement then depends on your bank or card provider, and can take a number of business days to post. If a refund is issued, the associated license may be deactivated and you must stop using the Software, consistent with our EULA. Currency conversion, and any fees applied by your bank or card network, are outside our control.
Questions about this policy, a purchase, or a refund? Email support@sentinelcorevision.com. This policy may be updated from time to time; the version in effect at the time of your purchase applies to that purchase, and material changes will be reflected by the "last updated" date above.
This Refund Policy is provided for general information and does not constitute legal advice. It should be read together with our Terms of Service and EULA, and does not limit any mandatory consumer rights you have under the laws of your country of residence.